Effective Date: 21-3-2025
At Auto Zen AE, we strive to ensure that your orders are processed and delivered efficiently. This Shipping Policy outlines the details regarding shipping methods, delivery times, and important terms to help you understand how we handle shipments.
1. Order Processing
- All orders are processed within 1-3 business days (excluding weekends and public holidays)..
- You will receive an order confirmation email once your order is placed..
2. Shipping Methods & Estimated Delivery Times
We offer the following shipping options based on your location and preference:
Standard Delivery (Within UAE)
- Processing Time: 1-3 business days
- Delivery Time: 2-4 business days
- Total Estimated Time: 3-6 business days
- Availability: Across the United Arab Emirates (UAE)
International Shipping
- Processing Time: 2-4 business days
- Delivery Time: 5-12 business days (depending on the destination country)
- Availability: Selected international destinations
- Customs & Import Duties: Customers are responsible for any additional customs fees, duties, or taxes imposed by the destination country.
3. Shipping Fees
- Shipping costs are calculated at checkout based on location, package weight, and delivery method.
- Free shipping may be available for orders above a certain amount (as mentioned on the website).
- Express shipping incurs additional charges..
4. Delayed or Lost Shipments
We work with trusted courier services to ensure timely delivery. However, delays may occur due to:
- Weather conditions or natural disasters
- Customs clearance procedures (for international orders)
- Unexpected high order volumes
If your order is delayed beyond the estimated delivery time, please contact our support team at Hivemedia12@gmail.com or via WhatsApp.
For lost shipments:
- If your package is marked as delivered but you have not received it, please check with neighbors, security, or your local delivery office.
- If your order is confirmed lost by the courier, we will either reship the order or issue a refund.
5. Damaged or Missing Items
If your order arrives damaged or with missing items:
- Report the issue within 48 hours of delivery by emailing us at Hivemedia12@gmail.com with photos of the damaged package and item.
- We will investigate the issue and arrange for a replacement or refund based on our refund policy.
6. Contact Us
For any shipping-related inquiries, please contact our support team:
📩 Email: Hivemedia12@gmail.com
Thank you for choosing Auto Zen AE!