Terms and Conditions

 

Effective Date: 21-03-2025

Welcome to Auto Zen AE! By accessing or using our website (Auto Zen AE), you agree to comply with the following Terms and Conditions. Please read them carefully before making any purchases or using our services.

1. Acceptance of Terms

By using our website, you confirm that:

  • You are at least 18 years old or have the permission of a parent or guardian.
  • You have read, understood, and agreed to these Terms and Conditions.
  • You will comply with all applicable laws and regulations when using our website.

If you disagree with any part of these terms, please do not use our website or services.

2. About Us

  • Store Name: Auto Zen AE
  • Email: Hivemedia12@gmail.com
  • WhatsApp: [Your Contact Number]
  • Address: [Your Business Address]

3. Products and Services

  • We offer automotive accessories, car care products, and other related items.
  • All product descriptions, images, and prices on our website are provided for informational purposes and may be subject to updates.
  • We strive to ensure that all details are accurate, but we do not guarantee that the product descriptions are error-free, complete, or up to date.

4. Orders and Payments

  • All orders are subject to acceptance and availability.
  • Once you place an order, you will receive a confirmation email with your order details.
  • We reserve the right to cancel orders due to pricing errors, stock unavailability, or suspected fraudulent transactions.
  • Payment must be made in full before your order is processed and shipped.
  • We accept various payment methods as indicated at checkout.

5. Shipping and Delivery

  • We aim to process orders within 1-2 business days.
  • Delivery times vary based on your location and the shipping method selected.
  • Shipping fees will be calculated at checkout.
  • Delays due to unforeseen circumstances (e.g., customs, weather, courier issues) are beyond our control.
  • For more details, refer to our Shipping Policy.

6. Returns and Refunds

If you are not satisfied with your purchase, you may request a return or refund under the following conditions:

  • Returns must be requested within 48 hours of receiving the product.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Refunds will be issued only after we inspect the returned item.
  • Certain items (e.g., custom orders, used products) are non-refundable.
  • For full details, refer to our Refund Policy.

7. Privacy Policy

We are committed to protecting your privacy and personal data.

  • Your information is collected to process orders, improve our services, and provide customer support.
  • We do not sell or share your personal data with third parties without consent, except for payment processing and order fulfillment.
  • For more information, refer to our Privacy Policy.

8. Intellectual Property

  • All content, logos, images, text, and website design are the property of Auto Zen AE and are protected by copyright and trademark laws.
  • You may not copy, reproduce, or distribute any content from our website without prior written permission.

9. Limitation of Liability

  • Auto Zen AE is not responsible for any damages, losses, or injuries resulting from the use of our products or services.
  • We do not guarantee that our website will be error-free, uninterrupted, or free of harmful components.
  • To the maximum extent permitted by law, our liability is limited to the amount you paid for the product or service.

10. Modification of Terms

  • We reserve the right to update or modify these Terms and Conditions at any time.
  • Any changes will be effective immediately upon posting on our website.
  • It is your responsibility to review these terms periodically.

11. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates (UAE). Any disputes arising from these terms shall be settled in the courts of the UAE.

12. Contact Us

For any questions or concerns about these Terms and Conditions, please contact us:

By using Auto Zen AE, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for shopping with us!